, that beats the 1mb we currently get. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Never had issues before (with Plusnet or BT before that). If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. It may take a few minutes for the lights to settle. Edit - No issues listed on the service status page. . . Pay only £1/month for the first three months, then just £18/month thereafter. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. nothing on Thursday. BT Fibre broadband / Broadband Activation Issues; Options. The best way to ha. Scam calls. Step 3. “You can't watch TV at the moment as there is a connectivity problem”. And, as a housewarming gift, we'll give you a month of free. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. My Bills & Payments. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. Again, that never happened. . If not, select the Manage button for TV and Sport (if you see it). I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. Enter postcode to see availability. Activation has not worked. However, it's. . If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. My broadband and phone was supposed to activate 4th April. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. I did this on 30th of November and was given an activation date of. I ordered broadband at the end of June with an activation date of July 11. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Hi , Thank you for posting and welcome to the Community. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Stay on the screen with the 6-digit code while you grab your phone or. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. . Please follow the instructions provided in the private message that I've just sent to you. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. We waited but the broa. The box is around 13cm x 11cm x 2. If an engineer is not required, your service will begin operating before midnight on the day of activation. A SIM arrived on Friday (5 days after the initial order). 2. It's time. If you need any further help please let us know. However, I am curious as to a reason. You should receive an email or text from us confirming your activation date. This may look like those shown below , or something similar. 3. . 1. Then click ‘Setup BT Parental Controls’. . Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. The Openreach database is primarily attatched to a phone number, that is their USO. My activation date was Friday 28th (yesterday). 4. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. I'm afraid only our telephone agents can look into broadband related queries. . Let us know your problem so that we can get you back up and running. The adviso. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. UK BT or EE subscribers only. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. . . Signed up 2 weeks ago and activa. I was watching a Twitch stream at the time it went down. You may need to use the. I live in Hawksworth just in the outskirts of horsforth. Choose a topic. About 35 down, 8 up, which is consistent with past results. Done all the recommended steps as they say the problem is. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. Every time I am told to. Long story short. Had 4 people from Sky say the same response: "wow this is really unusual". Check services in your area, solve issues, track orders and get in touch - all from the app. If same thing happens to me I will just cancel straight away. Its now the next morning an. 900 Mbps Upload + Download. Chat is available between 7am and 10:45pm, 7 days a week. . Re: Activation Date/BT already a nightmare. We spent the weekend troubleshooting the problem with BT over the phone and t. . An activation fee of £20 is required, alongside a postage cost of £9. 3. BT Sport app. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. com & Community; Broadband. Once completed you could have requested a new phone number. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Check the broadband cable. Find out what the lights mean on your BT Business hub. Have. BT. However, there is usually a £9. The smart hub arrived. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Sky activation update says: - to be activated on 16th. This activation date was then missed with BT customer services say there had been a. Re: Broadband Activation Delayed - Latest. There are apparently issues for sky subscribers also. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. BT Total broadband. Then it was pushed to the 20th. Yes. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). On hold for more then an hour. A further five days will be needed to connect your broadband. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. We’ve spent hours on the phone and ea. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. If you’ve got one of these, try these checks. 2. On the day of your visit. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Stay on the screen with the 6-digit code while you grab your phone or. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. We ordered the BT infinity 1 package. that shouldn't be an issue (having just performed a speed test here, on a different. How to switch broadband. - theres an issue with you account. If our engineer's carrying out the install, they'll prove the. It doesn't mean there's anything wrong with your broadband. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. However by restarting the O. 2. . Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Ok, ofcourse no broadband next day call " sorry our system shows Yo. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. 1. Dialling the 08005874787 number some on here suggest. The box is around 13cm x 11cm x 2. You should have the BT Smart hub 2. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. Confused about broadband activation. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. 5m ethernet cable we’ll send out with your box. Activation was supposed to be yesterday (11th Sept). Try our broadband speed tips. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. com and include your BT ID and BT account number in the email. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. The service starts on the day we activate your BT Total Broadband service. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. ). YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. . Watch our short video guides or follow our step by step instructions. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. The BT TV Box Pro is sold as part of a 24 month contract through BT. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Switched from BT to Plusnet, activation day today 19th May. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Transferred to technical team, and prompty cut off. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. Power light is orange. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. BT Broadband customers get at least two free licences and can. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. BT are supposed to activate my home broadband on 15/06 . to dept. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. 86Δ a month. Connecting to broadband for the first time. Region No. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Since then,. Welcome to this user forum for BT Retail phone and broadband customers. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. Openreach deal with all providers apart from Virgin Media, who have their own. If you fail to activate your card within this period, the card will be cancelled, and you will not be. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. First, please check that the broadband cable is probably connected to your Smart Hub 2. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. The status will then change to. If that fails, feel free to email me at tv. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. I waited a few days and still not. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Please check your settings “. It is now the 22/03 and I still cant activate it. I set to not renew. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. We set up the hub and waited all day,. 95 setup cost depending on the package. UK BT or EE subscribers only. com & Community; Broadband. Email;The legal stuff. . My Profile. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. So, reading other posts, I am not alone with my recent activation issues. Great all round service from BT and Sky. . Great-value deals on unlimited broadband. Chat support downgraded firware in Broadband activation 28-05. I was recently told that fibre is now available in my area. Open discovery+ and choose Sign In. Set up or manage your direct debit. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Set up your BT internet in 8 simple steps. I know Sky was connected in the house previously. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. . We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. Prices and TNT Sports content subject to change at any time. No upfront costs. They have no clue about my order until I called them on 15/06. I live in Hawksworth just in the outskirts of horsforth. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. They are building. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. The engineer came and there was no issues raised however the activation did not occur. That is where your problem started. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. . There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Your options. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Step by Step instructions. I ordered broadband and it was due to be activated with an engineer visit on the 7th. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. . 1. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. BT Help is the place to come for support with all your BT products and services. Cheers John Jun 25, 2021. . . Choose one of our great value broadband packages. He gives me a router to take home and I cancel with BT. Track my order >. Re-installed McAfee and now I cannot activate the sofware. However, my new flat doesn't have the hub for Virgin Media. in Broadband activation 20-06-2023; After activation sync speed dropped. Activating your Sky Broadband. 2020 but since then my broadband is still inactive. . Find a hotspot and learn how to connect your devices. apps@bt. Hello I'm sorry to hear you have cancelled your order. Great. There are also a range of technical support services available on. BT have been no help at all just saying this is a problem with openreach. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. com & Community; Broadband. With fibre all the way to your home, no copper cables. But she decided to move to BT Fibre 1. Sky told BT the number had been reallocated - migration denied. Most of our contracts are 24 months, but we do have some that are 18. 00 per month for months1-3 £40. Since then there has been a series of problems including routing errors, cable work. Order 13th Auguest for a line install and act. This is just a customer to customer help forum, everyone here, including myself, are just customers. To check your mobile signal status, use the EE coverage and network checker. Broadband Extras & Apps from BT. What is more likely is that EE had their own broadband equipment in the exchange, and this need. Hi. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. Good evening all . Download the My BT app >. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. 24 month contract. Advanced Digital Home Phones. Solved: I have been a BT broadband customer for about a year. Welcome to Hybrid Connect. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. . What does your master. 20-02-2023 04:51 PM. One email in the morning to confirm that im being connected. On the day of activation, connect your new router to the master phone socket. When the service starts. Broadband / BT Fibre broadband / Activation Delay; Options. He gives me a rout. No. Solved: I have recently switched to BT from Plusnet. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Never had issues before (with Plusnet or BT before that). My phone line activated as expected, but not the broadband. It wouldn't allow it suggesting the SIM wasn't valid. Make a. £51. Solved: Any advice/help on how to proceed would be welcome. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. . They have no clue about my order until I called them on 15/06. Activation day. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. BT Home Hub 4 and 5. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Activation was set to be on the 19th. 99 for a new landline, but it’s free if you already have one. I live in Hawksworth just in the outskirts of horsforth. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. They have no clue about my order until I called them on 15/06. All the major providers, like Sky, BT, Virgin. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. 8 up, which is consistent with past results. Get 3 months free broadband. However, I am curious. It has fibre to home. Hi all, I am posting here as my last resort. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. . Re: Activating TNT sports on BT. BT mini hub activation frustration. Get ready. . Then select ‘ Add Game Pass Ultimate’ to get set up. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Then after that, pushed to the 27th. 5 days x £5 = £25. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. Browse . So, reading other posts, I am not alone with my recent activation issues. Since then there has been a series of problems including routing errors, cable work. . “You're not connected to a Sky Q box right now. If your activation or start date is delayed, we'll let you know by text, email, or phone. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800.